Problem:
When you try to upload your document to Moksha and you receive an error similar to, “Sorry, but we only accept the following file types: RTF files (.rtf), Word 97–2003 Documents (.doc), Word Documents (.docx)”
Resolution:
1) Make sure your document is in the correct format required by the publisher. Please always read the guidelines page before submitting.
2) If your document is not in the correct format, you must convert the document first. The best and most portable output file for a manuscript* is an RTF.
3) If your file is already in the listed format, but Moksha does not accept it, try saving in a different format before submitting.
4) For the best results for manuscripts*, create your document in Microsoft Word or the free Libre Office and save as RTF. Users of Apple Pages may experience errors uploading their converted files. It is highly recommended you use MS Word or Libre Office.
* Publishers may opt to allow PDF files and image files, in which case RTF may not be the preferred format.